Reference

menu388 Privacy Policy for Your Account

Your menu388 Privacy Policy explains how we handle account details, phone verification, wallet records and device signals when you use our Indonesia service.

Account dataWallet recordsDevice accessPolicy requests
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menu388 menu388 Privacy Policy for Your Account
CONTACT ROUTES

How to Reach Our Privacy Team

A clear contact route helps you correct a detail without repeating your whole account story. Start from the support path attached to your account and include the email or phone detail concerned, the request you want handled and any relevant payment reference. If you are in Bandung or elsewhere in Indonesia, we use the same privacy process for account and wallet questions.

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Account request

Use the support area after login when you want to ask about your phone number, verification record, login history or another detail connected with your account. We may ask for an account step that confirms you are requesting changes to your own record.

Wallet enquiry

For DANA, OVO, GoPay or QRIS records, send the payment reference and date through the account support path. Sharing only the relevant receipt detail helps us locate the transaction without asking you to disclose unrelated wallet activity.

Privacy request

Ask for access, correction or deletion by stating the exact record involved and the account contact we should use. We assess the request under this Privacy Policy, local requirements and account security checks before making a change.

DATA PRACTICE

How menu388 Handles Account Data

We handle personal data according to the purpose that brought it into the account record: access, verification, payment matching, security or support.

Account creation

When you open an account, we record the contact details and verification steps needed to associate access with you. A clear phone verification stage can prevent an account change from being applied to the wrong person or duplicate record.

Payment matching

DANA, OVO, GoPay and QRIS references are used to match a wallet event with the correct account status. Bank transfer and virtual account details may be retained for reconciliation, receipt checks and responses to a payment question.

Device signals

We may receive browser, operating system, device and login-time signals when you reach the account from mobile or desktop. These details help us spot an access pattern that differs from your normal session without reading unrelated files on your device.

Cookies

Cookies and similar session tools can keep login steps connected, remember essential settings and help us understand whether a page request belongs to an active session. You can manage browser cookie controls, although some account functions may then require another login.

Retention

We keep personal records only for as long as needed for the stated account, payment, security or support purpose, together with any period required by applicable rules. When a record is no longer needed, we remove it or separate it from direct account identification.

Security requests

If you suspect a wrong phone number, unfamiliar login or incorrect wallet status, contact us through the account support path promptly. We may confirm identity before changing data, closing a session or responding to an access, correction or deletion request.

Privacy Policy Questions for menu388

These Privacy Policy answers focus on the questions we expect when you are checking menu388 before opening an account. They cover the data connected with login, mobile access, local wallets, cookies, retention and requests for control. If your situation is not listed, use the account support path and describe the record clearly.

The menu388 Privacy Policy covers account details, phone verification, device and login signals, cookies, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains retention, security checks and how to request access or correction.

We use phone verification to connect account access with the contact detail you provide and to reduce mistaken account changes. The record can support login, security and privacy requests. We may ask for a matching account step before discussing or changing information.

Yes. The Privacy Policy covers the payment references needed to match DANA and QRIS activity with your account status, including a reference, date and amount shown on a receipt. We use relevant details for reconciliation and support rather than unrelated wallet content.

You can ask for access to personal data connected with your menu388 account through the account support path. State the contact detail on the account and the data period or category you want checked. We may verify identity before releasing or explaining the record.

Send a correction request through support with the inaccurate field, the correct value and any useful DANA, OVO, GoPay or QRIS reference. We review the request against account security checks and may ask for proof before updating the record.

We retain data for the account, payment matching, security or support purpose that requires it, and for any period required by applicable rules. Retention can differ by record type. When the purpose ends, we remove the data or separate it from direct identification.

You may ask us to delete personal data through the account support path. We assess the request under this Privacy Policy, account security needs and applicable rules. Some records may need to remain for payment reconciliation, security or a required legal period before removal.

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